FAQs
What currency are the prices do I see in the site?
All prices are in CAD.
I just placed an order, how do I know my package has been shipped? Our products are shipped within 7-14 business days (processing time). We try our best to ship the items as fast as we can. Once your package is shipped, we will submit the tracking information to the customer via email.
I ordered an item(s), and would like to cancel it, what do I do? We accept cancellation requests within 24 hours of the order being placed.
I have entered an incorrect address, what do I do?
Please reply to your order conformation email and let us know as soon as possible so we can correct that for you. No refund will be given after the 24 hours of incorrect submission.
Where can I get in touch if I have other questions? Please send us an email to info@khimiadesigns.com